Question 1

How to get further help?

Accepted Answer

If you're unable to find the help, and/or support you need we offer other alternative options for you to take in order to receive the support and help you may need.

This support includes help with billing, subscriptions and accounts. We are unable to offer shop creation advice or support, should you wish to receive help you may explore our [Community](https://co.onlineshop.co.uk) home where you can ask other community members for help and advice.

**Contact us by phone...**

If you wish to contact us by phone and discuss any issues relating to billing, subscriptions and accounts you can use one of the below options. Please note that due to high call volume we may not be able to answer some of your questions or provide extended support.

* United Kingdom: +44 808 196 5284
* United States: +1 (424) 255-5002
* Canada:        +1 902 201 0909

Please note that phone support is only available Monday to Friday - 10:30 AM to 3:45 PM (GMT) in the UK, 9:00 AM to 7:00 PM (GMT-7) in United States and 08:45 AM to 4:45 PM (GMT-4) in Canada.

**Contact us via e-mail...**

If you wish to get extended support that relates to billing, subscriptions and accounts please e-mail us on [support@onlineshop.co.uk](mailto:support@onlineshop.co.uk) clearly indicating your issue, providing screenshots where possible and any, and all information applicable such as your e-mail address associated with your Online Shop account.

Question 2

How do I connect Stripe?

Accepted Answer

Connecting Stripe is simple and easy.

* Sign up for a free account by clicking [here](https://dashboard.stripe.com/login).
* Connect your bank account, follow [this guide](https://support.stripe.com/questions/add-a-bank-account-for-payouts) for more detailed information.
* Generate your API keys and paste them into your Online Shop payment settings. More information can be found [here](https://support.stripe.com/questions/locate-api-keys-in-the-dashboard).

You're done! Now all payments via your Online Shop will be processed via Stripe. It's that easy.

Question 3

How do I upload a product individually and in bulk?

Accepted Answer

After you have been approved to open a shop you can simply navigate to your profile and click on 'Dashboard' which will present you with your shop's view or you can click [here](https://onlineshop.co.uk/dashboard/).

To start uploading products, you have two options - manual and bulk. We recommend the manual option as you will have the greatest control of how your product looks. If you choose to upload products via bulk upload please ensure you edit each product and select a 'Main' image within it's options for the product to show within Online Shop marketplace as a whole, else it will only display in your shop and nowhere else.

**Manual Upload**

1. Click on 'Add Product'
2. Input all of the required details for your product, we recommend including as much description as possible and using clear photos which are high resolution. Ensure the product description matches what you are selling.
3. Click on 'Save and Continue'.
4. You can now add different types of variants, and further options as needed.

**Bulk Upload**

1. Select your listing type, whether its for sale or for quotation (different listing types require different uploads, you cannot upload one .CSV with both).
2. Select the currency, the default option is GBP (£).
3. Download the CSV Template and add the required details. Ensure you select the correct categories, use the Category ID Finder to find the correct category for your product(s).
4. Once you are ready upload your CSV file.

**IMPORTANT LIMITATION NOTE: DO NOT USE ANY SPECIAL CHARACTERS IN ANY OF THE CSV FIELDS OR YOUR PRODUCTS WILL NOT BE UPLOADED. PLEASE ALSO BE AWARE THAT YOU NEED TO MANUALLY ADD VARIATIONS AND SELECT MAIN PRODUCT IMAGE AS PER BELOW.**

Please note that after the bulk products have been uploaded you need to go into your Dashboard and under 'Pending Products', click and edit each product you had uploaded via bulk option and select a main image, save and continue and add any variants for your products. Your products will now show on Online Shop marketplace.

How to get further help?

How do I connect Stripe?

How do I upload a product individually and in bulk?

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